Topic

External communications

Understanding intent versus impact, assessing your website, social media, news articles, blogs, presentations and other forms of communication for unintentional messages, and taking actions to ensure inclusive language and images are portrayed.

Have you noticed that many environmental organizations do not include people in their pictures?

They have pictures of beautiful landscapes, especially those coveted “perfect shots”' of places the organization has protected. Surely, the intent is to communicate the pride the organization has in its work and the passion it has for conservation. But what is the impact?

Not including people in any of your pictures may be sending unintentional messages. For example, it reinforces the misconception that land needs to be protected from people. That misconception was created by colonizers to justify the removal of Native stewards from their homelands. Is that the message you intended to send? Probably not.

Have you noticed that when you do see pictures of people enjoying nature, they are predominantly white people, heterosexual couples and people without any visible disabilities?

To illustrate this, type “people enjoying nature – images” into your search browser and see what comes up. How many of the images include people with disabilities or people of color? Sadly, we have been getting the same results for years when doing this activity.

Surely the intent was to show the beauty of nature and how wonderful it feels to be in and connected to nature. At least for some people. The unintended impact is that everyone who has a disability, or is not white, or is not heterosexual, feels excluded and, more importantly, unwelcomed.

The photos above also perpetuate the misconception that only white people enjoy the outdoors because only they can “protect” nature. This is deeply ingrained into our society. Land trusts can help change this narrative with simple acts of inclusion. People inherently want to see photos of people they can identify with. This simple act of inclusion makes people feel welcomed and comfortable before they even show up.

Your language should be as inclusive as your pictures.

What is inclusive language?

It’s easy to default to the same types of communication, like using the same photos, email list or membership list when you advertise a special hike or environmental education program or community meeting. Consider the impact of how this might be perceived by others. Are you intentionally or unintentionally not inviting people who bring diversity? Are you intentionally or unintentionally excluding potential new visitors, partners or allies?

Resources for change

Communicate authentically

These essential resources will help you better understand how to make your external communications more inclusive.

Next steps

Questions for further reflection

  • When have your organization’s external communications successfully attracted people with diverse identities and perspectives? Why did those communications work?

  • Which online tools (e.g., Facebook, Instagram, TikTok, email, etc.) and offline tools do you use?

  • Which tools work the best? How do you know?

  • Who writes/creates the information that you share?

  • Does your website share information in multiple languages?

Actions

Review the photos on your website and other forms of communication with an equity lens and identify two to three recommendations to make them more inclusive and welcoming.

Review the language on your website and other forms of communication with an equity lens and identify two to three recommendations to make them more inclusive and welcoming.


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